Refund policy
Return & Refund Policy
We want you to be confident in your purchase. Please review our policy before placing an order.
Physical Products
Unopened and unused physical tools and products may be returned within 7 days of delivery.
To qualify for a return, the item must:
- Be unused and unopened
- Be in its original packaging
- Be in resalable condition
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
Digital Products
Due to the nature of digital content, all sales of digital products are final.
This includes, but is not limited to:
- Ebooks
- STL files
- Digital downloads
- Printable files
- Guides
- Templates
Once a digital product has been delivered or downloaded, no refunds or exchanges will be issued.
Damaged or Incorrect Orders
If you receive a damaged or incorrect physical item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can work toward a resolution.
Contact
If you have any questions regarding returns or refunds, please contact us before sending any item back. Unauthorized returns may not be accepted.